Technical Support Specialist

Let’s get acquainted – Affise is a young and ambitious AdTech company, it seems to me that only a few people understand what it’s about :). I’ll try to explain.

First of all, Affise is a team. We all spend a significant part of our life at work, so we really want to surround ourselves with people who understand us and share our interests. Secondly, Affise is a SaaS solution for analyzing and managing advertising campaigns on the Internet. This means that our product helps to automate the process and traffic (views, clicks, conversions, etc.).

A few interesting facts about us:

  • our team has 90+ high-skilled specialists;
  • petabytes of data about our clients, about clients of clients, about clicks, about traffic;
  • only our products, created with love and intelligence;
  • our offices are located in Vilnius (Lithuania); Minsk (Belarus); Limassol (Cyprus), Tel Aviv (Israel), Gurgaon (India);
  • 500+ customers worldwide;
  • Affise is a winner of the International Performance Marketing Award in the Industry Choice of Technology nomination.

Right now we are looking for a proactive (it means the person, who can assess the consequences and propose solutions) and a communicative Technical Support Specialist with excellent knowledge of English. Technical Support Specialist is on the first line of communication with customers. How we can help and propose a solution depends on whether it will remain with us in the future. As a Technical Support Specialist, you’ll be treated like a client’s Big Bro who strives to provide the very best experience in using our product and service. The support Team member is not an invisible man but is a helping hand and both clients’ and Affise attorney. So, we smoothly go to the tasks.

What you will need to do:

  • promptly process customer requests via email, Skype and livechat in English and solve their standard/non-standard issues;
  • collect feedback about the pains and joys of using the platform and transfer the gathered information to the development team;
  • monitor the system and inform the development team in accordance with the developed alert-book in case of hot situations.

In general, to be an assistant and adviser to customers 🙂

I don’t want to write for a long read about the requirements for the candidate, the most important thing is excellent oral and written English, understanding the meaning of such words as CPA / CPI, traffic, affiliates, offers and, of course, a HUGE desire to help people :).

A reasonable question arises: “What will I get for all this?”

We will offer you:

  • reactive career start in IT;
  • product training:  we have the Affise Academia and mentors;
  • Shifts schedule (4/2): 1 day 08:00 – 17:00, 2 day 11:00 – 20:00, 3 day 15:00 – 00:00, 4 day 00:00 – 8:00, 5 and 6 day off. During the first month of the probationary period: Mon-Fri from 10:00 to 19:00 (Sat, Sun – day off);
  • corporate taxi after an evening shift at 23.00;
  • career and professional growth prospects: rotation to Customer Success, QA or Marketing teams;
  • participation in conferences, seminars, and educational programs;
  • excellent software and hardware for work.

If you want to help people and receive gratitude, we are waiting!

Be our Super – Person 🙂

Contacts

Nadzeya Liaichonak
Skype: nadezhda.leichenok
Phone: +375 29 755 91 76
Apply to the job