Technical Support Specialist

Affise (Performance Marketing Software) is an international technological product company. We develop highload SaaS-services in the generation and traffic analysis spheres. Today we are more than 70 high-skilled specialists. Headquarters is our office in Vilnius (Lithuania); administrative and support-teams are in Minsk (Belarus), Sales-office in Limassol (Cyprus), Tel-Aviv (Israel), New Delhi (India). Every single one of us – is a purposeful and dedicated professional, but together we are the real squad! And that’s why our product appeared to be trusted and esteemed by our clients all over the world! Our year-term goal is to grow the team at least by 50 professionals and become the “Numero Uno” in the Affiliate Marketing area. And right now we are looking for a promising Technical support specialist to join our Affise Minsk team. You will be responsible for technical support to provide excellent customer service and resolve all technical issues.

Responsibilities:

  • Act as the first point of contact for all incoming requests (mail, Skype, Live chat);
  • Provide technical support (first/second level of troubleshooting) to the customers regarding platform operation, features, etc.;
  • Resolve user related issues by providing guidance and expertise;
  • Documenting troubleshooting and resolution steps/managing Knowledge Base.

Requirements:

  • Advanced level of English;
  • Perfect communication and client interaction skills;
  • Proven ability to work both independently and as a team member;
  • Glowing eyes 😉

Nice-to-have:

  • Experience in support or customer service;
  • Experience or some knowledge in SaaS and digital marketing is a great plus;
  • s2s/postback/pixel integrations, affiliate networks and understanding of how it works is a great plus.

What we offer:

  • Flexible working hours and shift work (24×7 support)
  • Salary pegged to USD
  • The opportunity to become a full-fledged part of the team of a successful high-tech product with ambitious growth plans;
  • New beautiful and bright office in the heart of Minsk;
  • Participation in specialized profile events and training at the company’s expense;
  • Flexible young competent management;
  • Great software and hardware for work – everything you want!

Contacts

Maria Kupchanka
Skype: mashakupchenko
Phone: +375293772683
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