Onboarding specialist (Minsk/Vilnius/Remote)

If I say that Affise is a young and ambitious AdTech company, it seems to me that only a few people understand what it’s about :). I’ll try to explain.

First of all, Affise is a team. We all spend a significant part of our life at work, so we really want to surround ourselves with people who understand us and share our interests. Secondly, Affise is a SaaS solution for analyzing and managing advertising campaigns on the Internet. This means that our product helps to automate the process and traffic (views, clicks, conversions, etc.).

In Affise, we decided that onboarding is Customer Success. If we look through the whole customer acquisition process we’ll see that a really crucial thing is how we take care of and onboard new clients. In the end, it depends on whether the client will prefer us or not when the trial period of work with the product ends.

For ourselves, we found a simple formula: Onboard specialist = Customer Care + Technical Support

A few interesting facts about us:

  • our team has 80+ high-skilled specialists;
  • petabytes of data about our clients, about clients of clients, about clicks, about traffic;
  • only our products, created with love and intelligence;
  • our offices are located in Vilnius (Lithuania); Minsk (Belarus); Limassol (Cyprus), Tel Aviv (Israel), Gurgaon (India);
  • 500+ customers worldwide;
  • Affise is a winner of the International Performance Marketing Award in the Industry Choice of Technology nomination.

What you will need to do:

  • onboard new customers – show how the platform works, answer their tricky questions;
  • verify trial clients – this means confirming that the client is working / not working with the platform, and in the case when the client does not use the product, find out the reasons;
  • collect feedback about the pains and joys of using the platform;
  • and of course, be a partial sales manager and sell our technological advantages.

Summarizing, be a friend, an assistant, an adviser for new customers 🙂

We don’t want to write a long read about requirements for a candidate, the most important things are excellent oral and written English, your understanding the meaning of such words as CPA / CPI, traffic, affiliates, offers, and finally the word “no” is excluded from your dictionary.

A reasonable question arises: “What will I get for all this?”

We will offer you:

  • transparent and competent management;
  • flexible work schedule;
  • salary + bonuses pledged to USD;
  • external and internal training for the development of new and support current skills;
  • relocation package for moving to Vilnius or Minsk, so that borders are not a problem;
  • growth prospects: you can upgrade to BizDev or Customer Success when you need new challenges.

If you want to try yourself in a new, perhaps not ordinary role, we are waiting!

Welcome to the Affise onboarding crew!

Contacts

Nadzeya Liaichonak
Skype: nadezhda.leichenok
Phone: +375 29 755 91 76
Apply to the job