L2 Technical Support Specialist

Affise is a Performance Marketing Platform for building powerful business partnerships.

 

Our mission is to solve the complexity in this industry by providing Business Intelligence tools that help our customers to make better decisions based on their marketing data.

 

Affise won as 8 G2 nominations, then we received an award from ChurnZero. SaaSworthy ranked us in the top 5 Affiliate Software. Finally, we were nominated for our Oscar – Performance Marketing Awards in the Best SaaS Platform 2020 category.

Right now we are looking for an L2 Technical Support Specialist to join our department on a full-time basis.


What you will do:

  • Acting as a secondary point of contact for all external (Affise customers) & internal (Affise members) queries;
  • Performing secondary support and technical issue resolution via email, chat-widget, Slack, and other channels as assigned;
  • Providing secondary Q&A assistance on all Affise products by request;
  • Initiating clients and internal documentation updates through notifying Level 2 Team Lead and/or Knowledge Base & Quality Control Team via regulated means;
  • Assisting with the review, evaluation, and recommendation of updated or current services or/and functionalities, participating in products improvements;
  • Participation in customers feedback collection and transfer them to the Production team in any regulated way;
  • Accepting, processing, escalating customers requests when workloads are high or during any reduced staffing levels at the 1st and 2nd support levels;
  • Addressing personal, customers, employees issues that may affect performance at work and highlight to Level 2 Team Lead where appropriate

 

What Affise can offer you:

  • 22 business days of annual paid time off;
  • 10 business days off;
  • 5 sick days;
  • Competitive salary;
  • Friendly team of professionals;
  • Experienced mentor;
  • Professional development (internal/external events);
  • Working schedule (Monday – Friday 9:00 am – 6:00 pm / 11:00 am – 8:00 pm);
  • Opportunity to work remotely.

Join our Squad!

 

Contacts

Maria Kupchanka
Skype: mashakupchenko
Apply to the job